You can pay using the payment options available at checkout, including UPI, credit/debit cards, and net banking. If Cash on Delivery (COD) is available for your PIN code, it will appear as an option at checkout.

Once your order is shipped, you'll receive tracking details through your order updates. You can also check your order status under My Orders.

If your order has not yet been shipped, cancellation or changes may be possible. Contact YouOne customer support as soon as possible with your order ID for assistance.

If your order has not yet been shipped, we may be able to update the delivery address. Contact YouOne customer support at the earliest with your order ID and updated address.

Delivery timelines depend on your location and PIN code. You can check the estimated delivery timeline during checkout and track your order once it has been shipped.

YouOne delivers to serviceable PIN codes across India. You can check delivery availability for your location by entering your PIN code at checkout.

Check the latest status using the tracking details provided. If your order is significantly delayed or there are no tracking updates, contact YouOne customer support with your order ID.

Eligible products can be returned within 14 days from the date of delivery, subject to YouOne's Return & Refund Policy and product eligibility.

Products must be unused, undamaged, and returned in their original condition with all tags, labels, accessories, and original packaging.

Unused rackets may be eligible for return or exchange as per YouOne's Return & Refund Policy. Rackets that have been used, damaged during play, or altered may not be eligible.

Strings, grips, and similar accessories that have been opened, used, cut, applied, or installed may not be eligible for return.

Eligible footwear and apparel can be exchanged within the applicable exchange window, subject to stock availability.

Go to My Orders, select the relevant order, choose Return/Exchange, and follow the instructions provided.

Return charges, if applicable, will be as specified in YouOne's Return & Refund Policy.

Refunds are initiated after the returned product is received and successfully passes our quality check.

Contact YouOne customer support as soon as possible with your order ID and clear photos or videos of the product and packaging.

The right racket depends on your playing level, playing style, preferred weight, balance, flexibility, and string tension.

Lower tensions generally provide a larger sweet spot and easier power, while higher tensions offer a firmer feel and greater control.

If stringing services are available for a particular racket, you can select from the available string and tension options while placing your order.

Damage caused by excessive string tension, improper stringing, accidental impact, racket clashes, or misuse may not be covered under warranty.

Warranty coverage varies depending on the product category. Where applicable, warranty details will be mentioned on the product page.

Manufacturing defects may be covered subject to inspection. Damage caused during play is generally not considered a manufacturing defect.

Contact YouOne customer support with your order ID, product details, and clear photos or videos showing the issue.

Yes. All products purchased directly from the official YouOne website are genuine YouOne products.

You can contact YouOne through the customer care or WhatsApp details provided on our website.